Duy Nguyen shares her journey from Business Development to Operations at Dwarves, exploring her strengths and passions along the way as co-founder of Techie Story

Duy Nguyen

#6 Duy Nguyen on finding her path

We use the Zettelkasten method to enhance engagement by capturing one idea per note and connecting concepts with tags and citations. This method improves clarity, consistency, memorization, and reduces bias. We organize notes with a tag system and content map in Obsidian, making it easy for readers to navigate and see connections between topics.

Organize team know-how with Zettelkasten method

We use the AARRR framework to measure and optimize every phase of a product by optimizing it through the insane focus on one metric at a time.

aarrr

Lean canvas is an adaptation of Business Model Canvas by Alexander Osterwalder which Ash Maurya created in the Lean Startup spirit (Fast, Concise and Effective startup). Lean canvas promises an actionable and entrepreneur-focused business plan. It focuses on problems, solutions, key metrics, and competitive advantages.

Lean canvas

Our path with Basecamp didn't cross by accident. Years ago, we embarked on the Slack community and had it applied for internal communication. And project management on another tool, where documents & files are in G-suite.

Adjust the way we work in Basecamp style

Guide to calculate annual bonus for sales

Annual bonus for sales

A guide to using MBTI personality types to better understand job candidates and team members, with specific traits to look for in engineering, design, sales, and people operations roles.

Apply MBTI in hiring

Simple operational guidelines for efficiency - outsource what we're not great at, automate repetitive tasks, avoid bottlenecks through broad access, and use existing solutions before building custom ones.

Bric a brac

To make sure that project’s progress is aligned with the team plan, we collect artifacts every 3 months and save as record of what was done.

Back up artifact

This checklist is for administrators and employee to manage company's assets.

Assets

This checklist illustrates the process of billing approval.

Billing

The checklist will show how to evaluate a candidate.

Candidate

The checklist presents the process of contract evaluation.

Consulting contract

The checklist presents how the hiring is proceeded.

Hiring

The checklist of leave and request for the team.

Leave request

The process when an employee offboard from the team.

Offboarding

What we have to do when a new employee come to our team.

Onboarding

The checklist shows how the project will be archive

Project archive

The checklist outline the criteria of a project case study article

Project case study

The checklist shows the rule of communication in a project

Project communication

The checklist shows the process of project handover

Project handover

The checklist shows the process of project initialization

Project initialization

The checklist of unemployment, social, health insurance

Unemployment, social, health insurance

Vietnam invoice

Guidelines for project collaboration between Dwarves and our Clients.

Collaboration guidelines

A comprehensive compliance program encompassing monthly audits, transparent progress tracking, and consequences for non-compliance, aiming to foster accountability and transparency within the team.

Compliance check process

How we do effective planning and reporting at Dwarves

Effective planning and reporting

The email template is to invite camdidate to the assignment round in case the pre-assessment is skipped.

Assignment Inviation (Skip pre-assessment)

The email template is to invite camdidate to the assignment round.

Assignment inviations

The email template is to welcome employee back to work.

Confirm employee's resume date day

The email template is to inform employee that he/she failed the probation.

Farewell letter

The email template is inform new employee about company communication channel and mentor profile. - nikkingtr - hnh

Follow-up onboarding items

The email template that you need to send to client when it's near holiday to announce about the absence.

Hung King commemoration day

The email template that you need to send to client when it's near holiday to announce about the resource changes.

Inform about resource change

International labour day

The email template is to annouce the interview date with the client.

Interview invitation

The email template is to confirm about the milestone with client.

Milestone sign-off

National day

New year day

The email template is to annouce about new employment.

Offer letter

Whenever a Dwarves refers to a teammate that successfully deployed to a project, we use this template to announce the official start date of their referral bonus.

Referral bonus confirmation note

The email template is to reject a candidate that is not qualified in the recruitment process.

Rejection

Salary increment announcement

Tet holiday

The email template is to show appreciation to partner after the project closed.

Thank you letter

The email template is inform new employee about the onboarding meeting and information request.

Welcome onboard

The email template is to announce every updates to the comminity and subscriber.

Welcome to dwarves updates

Hire people who tell us what to do, not the other way around.

Hiring approach

Operations is a very sensitive area of the company, so be very picky. A great ops person can dramatically improve the way your company works and make your life a lot easier.

Hiring for operations team

Being office-present keeps you effective. Firms lean on that. It explains why companies are down to invest a fortune on building creative office with other benefit packages. There's nothing wrong about that. I'm just saying there are others ways to keep people.

Make remote working works

MBTI type ESTJ

MBTI type INTJ

MBTI type ISTJ

MBTI type ISTP

This is the guide how to name your Email, Basecamp, Slack, Trello username.

Naming convention

Objective

Performance is a final value that will be calculated from other metrics. This value will help to indicate how good all the activities we've done to make the company could grow.

Our metrics for performance review

Some useful practices we adopted to keep the remote working system goes smoothly. This policy is written in the context of our current company setup.

Our policy for remote working

Setup email template in Gmail

The four preferences in MBTI personalities

The four preferences

Employees are either job-focused or mission-driven "mitochondria" who drive company growth. Prioritizing the latter through values interviews is key to startup success.

Types of employees

Use S.M.A.R.T goal to define management objectives

Write management objectives in SMART

Learn essential project manager skills like organizing tasks, managing client expectations, leading teams without micromanaging, anticipating problems, and keeping clients informed for smooth project success.

Project management

A collection of both our internal and external events, including the things we do with the Labs team, Consulting team, Operations, team, and the community.

#operation

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