Strong relationships are core to our culture, and 1-on-1 meetings are how we build them. Every manager has a 1-on-1 with each direct report, usually weekly or whenever works best for both. This guide explains how we approach 1-on-1s and offers tips to keep them productive.
Your first meeting
Think of your first 1-on-1 as setting the stage. It's a chance for you and your manager to align on how you'll work together effectively. We like using Lara Hogan's questions for a first 1-on-1 as a starting point for discussion.
Important: When scheduling, make it clear this isn't just a project status update. Some folks might be new to 1-on-1s and appreciate the clarification.
Agenda, notes, and actions
Productive chats start with a plan. If you're the mentee, this meeting is primarily for you, so take the lead on drafting an outline of what you want to discuss. Managers can add items too, but your topics should come first.
After the meeting:
- Jot down notes on what you covered.
- List any action items you both committed to.
- Review these notes and actions next time to track progress.
In the meeting
Focus on listening and understanding. If you're the manager, encourage your reports to be open about what's working and what isn't. Create a space where they feel comfortable sharing honestly, rather than telling you what they think you want to hear.
Shift the mindset from a formal meeting to a conversation. This usually leads to much better outcomes.
What to discuss
You can cover a lot in a 1-on-1. Here are some common areas:
- Big picture: Ask questions about company direction or changes. Understanding the broader context helps you contribute effectively and feel invested.
- Feedback: Regular feedback is key to growth. Discuss performance, expectations, and standards. Knowing where you stand helps you improve.
- Career: Talk about your growth. Discuss skills you want to build, new areas you'd like to explore, or roles you aspire to.
- Personal: Building connection is important. It's okay to chat about non-work things sometimes – a good book, a recent trip – to get to know each other better.
Time and schedule
Frequency and length can vary.
- Good default: Weekly, 30 minutes.
- Try not to: Go longer than two weeks between meetings. Relationships need regular connection.
Once scheduled, treat it as a priority. Rescheduling occasionally is okay, but cancelling sends the wrong message. Don't cancel your 1-on-1s.
