General questions for service feedbacks
- Engineer performances
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a. Communication
- How did the engineer interact with your team?
- How was the communication between the engineer and your team?
- Was our engineer proactive in communicating with you?
- Did our engineer ask lots of questions?
- On which aspect our engineer should improve to provide better communication?
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b. Work ethic, delivery
- Have our engineers “coming to work” on time?
- Have you ever had to wait too long to get a response from our engineer?
- Was our engineer able to deliver good work consistently?
- Was our engineer able to deliver clean, good code?
- Was there a lot of bugs that arose from our engineer’s work?
- Were these bugs considered as “rookie mistakes”?
- What can our engineer do in order to provide better code?
- Have our engineers been able to discuss work planning before starting on the coding?
- What should our engineer do to improve the synchronization with other members?
- Team management
- What are your opinions for the team management?
- Was our Team Lead able to help you co-manage the team efficiently and effectively?
- Was there anytime that you cannot contact our team members in a timely manner? If yes, please specify.
- When you are unhappy with the engineer’s work, who would make you feel comfortable to contact and discuss?
- Was it easy for you to contact our Account Manager?
- Was our Account Manager able to note down your request thoroughly?
- In the end, was our Account Manager able to help you solve the problems?
- What should our Account Manager do in order to improve the collaboration between two parties?
- Opportunity
- Would Dwarves Foundation be your first choice when it comes to hiring outsources? If not, why?
- What should the Dwarves Foundation do to improve its credibility to you?
- Do you have any further comments for the Dwarves Foundation?
