Service Feedbacks

GENERAL QUESTIONS FOR SERVICE FEEDBACKS

1. Engineer performances

   • a. Communication

     • How did the engineer interact with your team?
     • How was the communication between the engineer and your team?
     • Was our engineer proactive in communicating with you?
     • Did our engineer ask lots of questions?
     • On which aspect our engineer should improve to provide better communication?

   • b. Work ethic, delivery

     • Have our engineers “coming to work” on time?
     • Have you ever had to wait too long to get a response from our engineer?
     • Was our engineer able to deliver good work consistently?
     • Was our engineer able to deliver clean, good code?
     • Was there a lot of bugs that arose from our engineer’s work?
     • Were these bugs considered as “rookie mistakes”?
     • What can our engineer do in order to provide better code?
     • Have our engineers been able to discuss work planning before starting on the coding?
     • What should our engineer do to improve the synchronization with other members?

2. Team management

   • What are your opinions for the team management?
   • Was our Team Lead able to help you co-manage the team efficiently and effectively?
   • Was there anytime that you cannot contact our team members in a timely manner? If yes, please specify.
   • When you are unhappy with the engineer’s work, who would make you feel comfortable to contact and discuss?
   • Was it easy for you to contact our Account Manager?
   • Was our Account Manager able to note down your request thoroughly?
   • In the end, was our Account Manager able to help you solve the problems?
   • What should our Account Manager do in order to improve the collaboration between two parties?

3. Opportunity

   • Would Dwarves Foundation be your first choice when it comes to hiring outsources? If not, why?
   • What should the Dwarves Foundation do to improve its credibility to you?
   • Do you have any further comments for the Dwarves Foundation?