A user's perception of an experience is not static. It can change over time. What upon first encounter seemed innovative or delightful can become familiar or even frustrating over time with repeated usage. For this reason, it is important to test experiences longitudinally in order to track changing perception.
Related
- users-perception-of-frequently-used-applications-declines-over-time - As users become more familiar with an application the factors that contribute to their sense of value and that drive loyalty shift.
Citations
Kujala, Sari, Virpi Roto, Kaisa Väänänen-Vainio-Mattila, Evangelos Karapanos, and Arto Sinnelä. “UX Curve: A Method for Evaluating Long-Term User Experience.” Interacting with Computers 23, no. 5 (September 1, 2011): 473–83. Link.
