Explore why collecting too much data can mislead decision-making, highlighting the limits of quantitative analysis and the risks of relying on lagging indicators in uncertain situations.

Abundant data makes us jump to quantitative data as the solution to every problem

Learn how democratizing research by sharing tasks with non-researchers helps large organizations scale insights and avoid bottlenecks without expanding research teams.

Democratize user research to scale user research

Explore the four main theories of truth—correspondence, coherence, consensus, and pragmatic—to understand how claims are evaluated and applied across cultures and disciplines.

Four theories of truth

Effective research starts with a clear, focused question that guides inquiry and helps find solutions, making the process more targeted and valuable.

Good research starts with a good question

Learn how to determine the right number of qualitative interviews by considering research domain, participant diversity, and researcher experience to achieve data saturation efficiently.

How many users should you interview

Learn how UX research methods are organized by attitudinal vs behavioural, qualitative vs quantitative, and context of use to uncover valuable user insights and improve product design.

Landscape of ux research methods

Lean design focuses on fast delivery and efficiency but can overlook ethical impacts and long-term value, urging designers to consider user and societal well-being beyond quick market feedback.

Lean methodologies promote velocity at the expense of understanding

Make research valuable by publishing insights that are easy to find, access, and use, helping organizations unlock knowledge beyond just storing data on slides or drives.

Make research insights easy to find consume and use

Discover the eight essential UX research methods like Lean Canvas, user journey mapping, and competitor analysis to create user-friendly digital products that meet real user needs effectively.

Mastering ux research essential techniques for successful design

Discover the key differences between qualitative and quantitative research methods, their strengths in explanation and measurement, and how each offers unique insights for better understanding data.

Qualitative and quantitative research methods each have trade offs

Learn the key differences between qualitative and quantitative research, including their goals, methods, and how mixed-methods combine objective data with human context and meaning.

Qualitative and quantitative research represent different philosophies of knowledge

Qualitative research builds deep understanding of people’s motivations and contexts, helping create better products by revealing what truly matters through open-ended, narrative-driven insights.

Qualitative research creates mental models about the problem space

Qualitative research explains causation using metaphors and narratives to create concepts for quantitative testing, offering deep insights beyond event frequency and complementing quantitative methods.

Qualitative research excels at explanation

Learn how qualitative UX research focuses on data saturation over sample size to uncover key user insights and improve products through ongoing Agile feedback and diverse user interviews.

Qualitative researchers care more about data saturation than sample size

Quantitative analysis can be biased and limited, as data selection and interpretation depend on human judgment and may overlook context and deeper understanding of human behavior.

Quantitative analysis is not inherently more reliable than qualitative data

Avoid rushing to prototypes in design; focus on deeply understanding the problem first to ensure solutions truly address user needs and avoid wasting effort on the wrong ideas.

Prototypes help test ideas that are already refined

Discover how an effective research repository combines insights to spark new ideas and unlock hidden knowledge beyond simply storing information.

Research repositories should generate new knowledge

Discover how long-term change unfolds through subtle signals and storytelling, and learn why we often underestimate its impact over ten years despite early weak signs.

Change happens gradually then suddenly

Measuring behavior often changes it, as people and organizations adjust actions to improve scores, making metrics unreliable and potentially harming long-term goals and trust.

Measuring behaviour changes behaviour

Reducing human activity to numbers often loses important context and rich qualitative data, showing that quantitative measures alone can't fully capture complex human behavior and experiences.

Quant data is lossy

Skeuomorphism in design uses real-life metaphors to shape digital tools, but this can limit how we understand and innovate with digital technology beyond physical constraints.

Skeuoumorphic models limit possibilities for innovation

Learn why embracing uncertainty and spending more time understanding problems leads to better solutions by avoiding assumptions and applying thoughtful analysis in decision-making.

Spend more time in the problem space

User perception of experiences changes over time, so longitudinal testing is essential to understand how feelings toward applications evolve with repeated use and familiarity.

Test digital experiences longitudinally

Discover the Triple S of UX—Simple, Secure, and Self-custodial designs that make Web3 easy and safe for users to access and control decentralized applications.

Triple s of ux in web3

Learn how user research teams act as multipliers to share customer insights across organizations, enabling confident, customer-focused solutions through training, best practices, and collaboration.

User research teams should act as organizational multipliers

Long-term user experience shows that perceived usefulness declines over time, making software attractiveness and enjoyment key to maintaining user loyalty and satisfaction.

Users perception of frequently used applications declines over time

Learn why the three clicks rule is a myth and how understanding personas and avoiding skeuomorphic designs can boost innovation and improve user experience.

§ ux design

Learn how different UX research methods fit each product lifecycle phase to improve design, reduce risks, and ensure usability with effective discovery, exploration, testing, and listening techniques.

Ux research activities by product lifecycle

Explore essential UX research methods, data quality, reasoning techniques, and effective ways to share insights to improve digital experiences and scale user research across organizations.

§ ux research

UX researchers should focus on collecting valid and reliable data by observing users in natural settings to ensure strong evidence and improve user experience design decisions.

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